Cancellation & refund policy
We're always sad when a customer decides to cancel an order, but we always respect their reasons. When an order is placed, it can't be canceled. However, you can always set your account to private our change your username temporarily and this will stop the order. Here's an overview of our cancellation and refund policy:
Refund requests are reviewed on a case by case basis. Typically, only clients who do not receive the payed service may be eligible for a refund. This often depends on whether we are able to issue a refill or resolve the situation.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.