At Upleap, we strive to provide a seamless and transparent experience for all our clients. To ensure clarity, the following outlines our cancellation policy.
Cancellation policy
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Once the 10-day free trial ends, the subscription will automatically convert to an active, paid subscription.
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To cancel an active subscription, clients must contact our Support Team, which is available 24/7, through one of the following options:
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Live Chat: Accessible via the client’s Dashboard and official Website.
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Email: Contact our Support Team via email team@upleap.com
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Clients should include their account information (e.g., registered email) when requesting a cancellation to ensure the process is completed promptly.
Important Notes
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Cancellation Requests: Cancellation requests for Active Subscriptions must be initiated before the next billing cycle to avoid additional charges.
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Support-Managed Cancellations: The client cannot cancel a Free Trial or an Active Subscription directly through the dashboard. Instead, contacting the support team is required.
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Confirmation: After the support team processes the cancellation request, the client will receive a confirmation email. The subscription will remain active until the end of the current billing cycle unless otherwise specified by the client.
Refund Policy
- Refunds, if applicable, are subject to the terms outlined in Upleap's Refund Policy, which can be found on our website.
Support Availability
Our Support Team is available 24/7 to ensure all cancellation requests are handled quickly and efficiently. Clients can contact us via:
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Live Chat on the Dashboard and the official Upleap Website.
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Email: team@upleap.com